On-site operations team
Contract or site managers, supervisors, technicians, and support-service teams with approved skills, staffing levels, and shifts.
Operations, Maintenance & Facility Management
Integrated facility managementthat drives operational efficiency and business continuity
We keep your facilities ready and performing at their best through an integrated delivery model covering operations, maintenance, and support services.
Client sectors
Facility management for government and large enterprises
Service scope is developed around asset type, site requirements, operating hours, and client procedures, including qualification, HSE, and reporting requirements.
- GGovernment bodies
Ministries, authorities, and municipalities
Delivery of O&M and support-service contracts against the RFP scope, service levels, reporting templates, and the entity's approval procedures.
Etimad platformO&M contractsPeriodic reporting - QSemi-government
National companies and major projects
Operation of corporate campuses, industrial facilities, and project accommodation in line with vendor qualification, HSE procedures, and work and access permits.
Vendor qualificationHSE requirementsAccess permits - ELarge enterprises
Factories, compounds, and office buildings
Management of technical and support services under one scope, including planned maintenance, service requests, and auditable cost and performance reporting.
Annual contractClear monthly costTicket follow-up
Contract scope
Facility management contract components
Scope is defined after a site survey, asset review, and assessment of operating hours and required service levels. It may include:
Cleaning and maintenance supplies
Approved cleaning chemicals, hygiene consumables, and maintenance spares managed against defined stock and replenishment controls.
Equipment and machinery
Cleaning machinery, maintenance tools, and test instruments suited to the assets, spaces, and safety requirements.
Service vehicles and support
Maintenance and material-transport vehicles based on site distribution and response requirements.
Daily site supervision
Inspections, attendance checks, open-work reviews, and daily coordination with the client's representative.
Ticketing and follow-up system
Request logging, priority classification, work-order issue, and tracking of response and closure times.
Services
Technical and support services
The FM scope can combine Hard FM, Soft FM, operational planning, and performance control according to each site's requirements.
Hard01
Technical services (Hard FM)
Preventive and corrective operation and maintenance of assets
- HVAC and ventilation operation and maintenance
- Electrical systems, lighting, and distribution panels
- Plumbing, water supply, and drainage
- Minor civil works and repairs
- Fire and life-safety checks with specialist coordination
- Preventive and corrective maintenance and fault management
Soft02
Support services (Soft FM)
Cleaning, workplace, and common-area services
- Office, corridor, and common-area cleaning
- Washroom cleaning and touchpoint disinfection
- Glass and facade cleaning by schedule
- Waste collection and disposal-area upkeep
- External-area and landscaping care
- Reception and hospitality support when needed
Spec03
Operations and performance management
Work planning and service-level control
- Preventive maintenance planning and compliance tracking
- HSE controls and permit-to-work management
- Service audits and recurring-fault analysis
- Control-room operation where available
- Asset register and technical document management
- Performance analysis and resource-efficiency opportunities
Delivery methodology
Mobilization, handover, and operations
Contract commencement is managed through an approved mobilization plan, structured asset and document handover, and operation against procedures and agreed service levels.
- IAs defined in the contract plan
Mobilization
Approve the operating structure, recruit the team, and prepare equipment, materials, permits, and procedures before the service commencement date.
- IIService commencement stage
Asset handover and baseline
Review assets and documents, complete condition surveys, record backlog work, and establish the initial risk and priority register.
- IIIThroughout the contract
Operations and work-order control
Deliver planned and corrective work and support services, with work-order tracking and escalation by priority and service level.
- IVMonthly and quarterly
Performance review and improvement
Review KPIs, analyze service failures and recurring faults, and agree corrective actions and improvement plans.
Work-order management
One record for service requests and work orders
The team360 platform records, classifies, assigns, and tracks requests through response, execution, and closure, maintaining an auditable history.
Request logging
Record the location, asset, fault type, priority, and submission time for each request.
Work-order assignment
Identify the responsible party, order status, and actions taken through closure.
Alerts and escalation
Alerts for new and overdue requests and planned maintenance dates, based on agreed escalation rules.
User permissions
Role-based access for request submission, approval, tracking, and reporting.
Service-level reporting
Measure response and closure times, overdue work, and compliance with maintenance plans.
Site-team coverage
Track attendance and shifts against the approved manpower plan.
Workflows, permissions, and reports are configured during mobilization to match contract requirements.
Governance & compliance
Operational controls and auditable records
Service delivery is governed through approved HSE, compliance, risk, and document-control procedures, with defined responsibilities and escalation routes.
- 01
Site safety
Task risk assessments, permit-to-work controls, PPE, and records of observations, incidents, and corrective actions.
- 02
Regulatory requirements
Management of workforce records, social insurance, wage protection, licenses, and contract permits.
- 03
Information confidentiality and access
Controlled access to site information and documents in line with the client's confidentiality requirements.
- 04
Risk and business continuity
Risk registers, critical-fault response plans, and contingencies for essential staff, materials, and services.
- 05
Reporting and performance reviews
Documented reporting on work orders, maintenance, cleaning, safety, and KPI compliance.
- 06
Site-team management
Defined roles, training, supervision, and compliance with client policies, conduct rules, and disciplinary procedures.
Scope assessment
Define your facility management scope
Provide the site type, area, operating hours, and required services. Our team will review the requirements and arrange a technical meeting or site survey to prepare an initial scope.
Email[email protected]
Phone9200 35 640
An NDA can be signed before asset data or technical site documents are shared.